Frequently Asked Questions

Call 866-618-5775 available 24/7, 364 days a year, (except December 25) or contact us online.

  • Why Purchase

    Q. Why should I buy a Premium Care Plan?

    A. Simply put, to protect your investment. With a Premium Care Plan, you can avoid unexpected repairs in the event your product fails outside of the original manufacturer’s warranty.

    Q. Once coverage is purchased, how long will it take to receive the actual LG Premium Care Plan?

    A. If you provide a valid email address, we will send a copy of your plan via email within 7-10 business days after purchase. If you do not provide an email address your Premium Care Plan contract will arrive via USPS within 20 business days from your date of purchase.

    Q. Does the product need to be inspected before it can be covered?

    A. No inspection of the product is required.

    Q. What happens if I sell my product or purchase a new one before the Premium Care plan expires?

    A. If you sell your product, you can transfer the Premium Care Plan to the new owner. Just send notice of the transfer to LG Premium Care Plan, 650 Missouri Avenue, Jeffersonville, IN 47130 and we will update our records. Furthermore, if you do purchase a new product before your plan expires, you can receive a pro-rated refund for the remaining time left on your LG Premium Care Plan.

  • How to Purchase

    Q. Do I have purchasing options?

    A. Yes, purchases for 1, 2 or 3 year LG Premium Care Plans are available, with discounts applying to multiple years. You also have the option of paying in up to three consecutive monthly installments.

    Q. How does the installment payment option work?

    A. Your credit card will be charged monthly for the installment amount selected. If your initial payment is made via check rather than credit card, you will receive 2 payment coupons when your Premium Care Plan contract is mailed.

    Q. Can I purchase the warranty if the product is used in a business?

    A. Products used in a commercial setting are not eligible for coverage. See terms and conditions for details.

    Q. What if I don’t know my model and serial number?

    A. Without the serial number the age of the product cannot be determined. Please call our Customer Service center 866-618-5775 for assistance in finding this information on your product. You will be required to have this information in order to receive service on your covered product.

  • Receiving Service

    Q. How do I receive service?

    A. Once your LG Premium Care Plan has been activated, you may call the LG Premium Care Plan toll-free number, 866-558-2559, 24 hours a day, 7 days a week to schedule a service call.

    Q. Who will service my product?

    A. An LG authorized service technician will provide the service on your product.

    Q. I’m moving. Can I get service in a new location?

    A. LG’s network of service providers are located across the entire United States. When you call for service, please notify us of your change of address and service will be provided.

    Q. When can I file a claim under my LG Premium Care Plan?

    A. You can file a claim once your plan is paid in full. If you pay using a monthly installment, all installments must be paid before a claim can be filed.

    Q. What happens if my product can’t be repaired?

    A. After confirmation of a covered claim, in the unlikely event that a product cannot be repaired, it will be replaced with a comparable model. See terms and conditions for details.

  • General Questions

    Q. I already bought an extended warranty and now I'm receiving a letter to buy - why?

    A. There could be a couple of reasons for this. You may have purchased a plan from a different company (perhaps at the time of purchase or later from the retailer where you bought your product). We work with the manufacturer directly and if you registered your product, we receive your information for warranty updates. Another reason may be timing - we mail a subsequent invitation if a consumer doesn't respond within a certain time period of the previous offer.

    Q. I have a problem with the product itself but do not have an extended service plan, can you help?

    A. If you are not covered by an extended service plan product and you are in need of service, please contact LG at 800-243-0000.

    Q. I did not give anyone permission to try and sell me a contract, how did you get my information?

    A. Upon receipt of your product registration, your product is eligible for additional information and offers from LG. To prevent receiving further offers, please indicate that you would no longer like to be contacted by calling 866-618-5775.

    Q. I want to buy a new product, can you help?

    A. You can contact LG by going online to www.lg.com or call our customer service number 800-243-0000 for assistance.

    Q. What if the product information isn't correct?

    A. Contact us at 866-618-5775 and we will be happy to assist you.

*LG Premium Care plans are offered, sold and issued by Service Net Warranty, LLC, PO Box 928, Jeffersonville, IN 47131. Limitations and exclusions apply. Click here to review complete terms and conditions. LG is not affiliated with Service Net Warranty, LLC., or any of their affiliates.